Privacy Policy
Branch Agency Ltd (“Branch”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or use our services.
1. Who We Are
Branch Agency Ltd is a UK-based digital services company.
Company name: Branch Agency Ltd
Email: [email protected]
Location: United Kingdom
For the purposes of UK data protection law, Branch Agency Ltd is the “data controller” of your personal data.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Contact details (such as name, email address, company name)
- Information submitted via contact forms or enquiries
- Information you provide during onboarding or questionnaires
- Usage data relating to how you interact with our website
- Technical information such as IP address, browser type, and device information
We do not intentionally collect sensitive personal data unless it is necessary and explicitly provided by you.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and requests
- To provide and manage our services
- To onboard clients and deliver contracted work
- To operate and improve our website
- To communicate with you about updates or changes to our services
- To meet legal or regulatory obligations
We only process personal data where we have a lawful basis to do so.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases when processing personal data:
- Contract: when processing is necessary to deliver our services
- Legitimate interests: to operate, improve, and protect our business
- Consent: where you have explicitly agreed to specific processing
- Legal obligation: where required by law
5. AI, Search & Automated Systems
Our websites and client websites may use AI-powered search and automation tools, including services provided by HOLP.ai.
These tools may process website content and user queries to generate answers or surface relevant information. AI responses are grounded in approved website content and are used to improve user experience.
We do not use AI systems to make automated decisions that produce legal or significant effects concerning individuals.
6. Analytics & Website Data
We use privacy-first analytics tools to understand how our website is used and to improve performance.
These tools are configured to minimise personal data collection and may avoid the use of cookies where possible. Where cookies are used, they are limited to essential or functional purposes unless you have provided consent.
7. Cookies
Cookies are small text files stored on your device. We may use cookies to:
- Ensure the website functions correctly
- Remember preferences
- Measure website performance
You can control or delete cookies through your browser settings.
8. Data Sharing & Third Parties
We do not sell your personal data.
We may share personal data with trusted third-party service providers where necessary to operate our services, including:
- Hosting and infrastructure providers
- Email and communication tools
- Payment providers such as GoCardless
- AI and search providers such as HOLP.ai
All third parties are required to handle your data securely and in accordance with applicable data protection laws.
9. Data Storage & Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
Data may be stored on secure servers within the UK or the European Economic Area (EEA). Where data is transferred outside the UK or EEA, appropriate safeguards are applied.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
11. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
12. Complaints
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: